Privacy Policy
Last updated: October 23, 2026. This policy explains what Embesoft ("we") collects when you use Ava, our AI receptionist service, and what we do with it.
What we collect
- Account information — your name, email address, business name, phone numbers, and the business details you give Ava to work with (services, prices, hours, service area).
- Call data — calls Ava answers on your line may be recorded and transcribed. We keep transcripts, AI-generated summaries, caller phone numbers, and call durations so we can show them in your dashboard, count your minutes, and email you summaries.
- Calendar data (only if you connect one) — if you connect Google Calendar or Cal.com, Ava checks availability and creates events you approve. With Google Calendar we request access only to availability (free/busy) and event creation on calendars you choose.
- Payment information — handled by Stripe. We never see or store your full card number.
How we use it
To answer your calls, book your appointments, send you summaries, run your billing, and improve Ava's accuracy for your business. We do not sell your information, and we do not use your callers' information for advertising.
Google user data
Embesoft's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Calendar data is used only to check availability and create bookings you have switched on; it is not shared, sold, or used for advertising.
Who processes data for us
We rely on a small set of providers to run the service: Retell AI (voice calls), Stripe (payments), Google and Cal.com (calendar booking, when you connect them), Resend (email delivery), and Cloudflare (hosting). Each receives only what it needs to do its job.
Retention and your choices
We keep your information while your account is active. You can ask us to export or delete your data at any time by emailing [email protected], and we will act on verified requests within 30 days.
Contact
Embesoft, Houston, Texas — [email protected]